Lakeland Volunteers Mobile IV Therapy

Two EHN Plans with IVTherapy2go™ Across Texas

When you are not feeling well, traveling to receive supportive medical care may add more stress to your day. IVTherapy2go™ brings medically appropriate IV therapy to eligible patients at home, work, or another approved Texas location.

Lakeland Volunteers in Medicine employees may be enrolled in the Rx 15-25 Plan or HSA Rx 15-25 Plan. Both plans use the EHN Preferred Network, but their copays, deductible requirements, and other member costs differ.

Coverage for mobile IV therapy may depend on medical necessity, the treatment ordered, provider-network participation, prior authorization, and the plan’s current requirements. Verify your benefits before requesting an appointment.

What Lakeland Volunteers Medical Plans Are Available?

Lakeland Volunteers in Medicine employees may be enrolled in one of two medical plans:

• Rx 15-25 Plan

• HSA Rx 15-25 Plan

The available plan information lists the following costs.

Rx 15-25 Plan

• $30 copay for a primary care visit

• $75 copay for a specialist visit

HSA Rx 15-25 Plan

• The applicable deductible must be met first

• Copays or coinsurance may vary after the deductible

• Medical cost-sharing information is available on the member’s insurance card

These listed costs do not automatically apply to mobile IV therapy.

IV fluids, medications, vitamins, laboratory testing, medical supplies, mobile services, and the medical evaluation may be processed separately. Members enrolled in the HSA Plan may need to satisfy the applicable deductible before the plan begins paying for covered services.

Some elective or wellness-focused IV treatments may not be covered by health insurance. A service may require medical necessity, supporting documentation, a provider’s order, or prior authorization to qualify for coverage.

An insurance card does not guarantee coverage or payment. Current eligibility, medical necessity, provider-network participation, deductible status, authorization requirements, and the treatment provided may affect your final responsibility.

For scheduling assistance, call IVTherapy2go at (817) 508-8169.

Can Lakeland Volunteers Employees Use IVTherapy2go?

Eligible Lakeland Volunteers in Medicine employees and their covered family members may be able to use IVTherapy2go when mobile IV treatment is considered safe and medically appropriate.

After reviewing the patient’s symptoms and medical history, the medical team will determine whether IV treatment can be provided. Depending on the clinical evaluation, supportive care may be considered for concerns such as:

• Dehydration

• Nausea or vomiting

• Reduced fluid intake

• Certain migraine symptoms

• Fluid loss related to a non-emergency illness

• Provider-recommended hydration

• Certain vitamin or nutrient treatments

• Recovery support when clinically appropriate

Not every patient or medical concern is appropriate for mobile IV therapy. The medical professional may recommend laboratory testing, an in-person examination, urgent care, or emergency evaluation instead.

Coverage depends on the member’s plan, current eligibility, medical needs, treatment ordered, provider-network participation, service location, and plan requirements.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, severe dehydration with altered awareness, or another life-threatening emergency.

Who Administers the Lakeland Volunteers Plans?

Coastal Administrative Services, also known as CAS, is the third-party administrator listed for the Lakeland Volunteers in Medicine plans.

CAS can assist members and providers with:

• Eligibility verification

• Medical benefit questions

• Mobile IV therapy coverage

• Medical-necessity requirements

• Prior-authorization requirements

• Copays, deductibles, and coinsurance

• Claim-status questions

• Provider-network participation

For assistance:

• Call CAS at (800) 870-1831

• Visit the CAS Website

• Have the member identification number from your insurance card available

Elan Member Services is also listed as a resource for benefit and claim-status assistance:

• Call Elan Member Services at (833) 845-8854

How Do I Verify My IV Therapy Benefits?

Before requesting an appointment, contact CAS at (800) 870-1831 and ask:

• Does IVTherapy2go participate with my Lakeland Volunteers plan?

• Is mobile IV therapy covered?

• Must the treatment be medically necessary?

• What copay, deductible, or coinsurance applies?

• Has my HSA Plan deductible been met?

• Are IV fluids, medications, vitamins, and medical supplies covered?

• Are mobile or convenience fees excluded?

• Is a provider’s order required?

• Is prior authorization required?

• What supporting medical records are needed?

• Will I have a time-of-service responsibility?

• Are there service-area or network restrictions?

Explain the medical reason for the requested treatment and provide the name of the IV service when asking about coverage.

Write down the representative’s name, the date of the call, and the reference number provided. Final coverage is determined when the administrator processes the claim.

IVTherapy2go can collect your insurance information and help prepare for the appointment, but CAS provides the official explanation of plan benefits.

Is Prior Authorization Required?

Prior authorization depends on the treatment, medication, and medical reason for the requested IV service.

Members and providers should contact CAS at (800) 870-1831 before receiving treatment that may require approval. Confirm whether authorization must be obtained by the member, ordering provider, or treating provider.

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, provider-network participation, deductible requirements, plan exclusions, supporting documentation, and other conditions may affect how the claim is processed.

If the requested treatment is not covered, ask IVTherapy2go about the available self-pay cost before the appointment.

What Network Does the Plan Use?

The Lakeland Volunteers medical plans use the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.

Not every Baylor Scott & White Quality Alliance provider participates in the EHN Preferred Network. Members should confirm that IVTherapy2go and the treating medical professional participate with their exact plan before receiving care.

To locate or verify an in-network provider:

• Use the EHN Provider Search

• Call Elan Member Services at (833) 845-8854

• Contact BSWQA Care Navigation at 1-844-279-7589

• Call CAS at (800) 870-1831

Provide the employer name, exact plan name, member identification number, requested IV treatment, medical reason for the service, and service location when confirming participation.

Are Specialist Referrals Required?

The available Lakeland Volunteers plan information does not list a general specialist-referral requirement.

Certain treatments, medications, diagnostic tests, or specialty services may still require a provider’s order or prior authorization. Contact CAS before receiving mobile IV therapy to confirm the current requirements for your plan.

How Should I Prepare for My Mobile IV Appointment?

Before your appointment, prepare:

• Your Lakeland Volunteers insurance card

• A photo identification card

• The name of your medical plan

• A current medication list

• Known medication, food, or adhesive allergies

• Relevant medical records

• Recent laboratory or imaging results

• Any provider orders or authorization documents

• A description of your symptoms

• The date your symptoms began

• Information about your recent food and fluid intake

• Your preferred pharmacy information

• Your benefit-verification reference number

Please provide a safe, clean, and well-lit area where the medical professional can complete the evaluation and treatment. Secure pets before the medical team arrives.

Drink fluids if you can safely do so unless a medical professional has instructed you to restrict fluids. Wear comfortable clothing that allows the medical team to reach your arm easily.

Tell the medical team if you have a history of difficult IV placement, heart disease, kidney disease, fluid restrictions, blood-clotting concerns, pregnancy, or a previous reaction to an IV medication.

Claims Information for Providers

Lakeland Volunteers in Medicine claims are submitted through the Employers Health Network.

Electronic claims: Payor ID IHS07

Mailed claims:

Employers Health Network
P.O. Box 507
Arnold, MD 21012

Providers should verify the member’s current eligibility, exact plan name, medical-necessity requirements, deductible status, prior-authorization requirements, covered medications, and current claim-submission instructions before sending a claim.

Supportive IV Care Brought to You

IVTherapy2go helps eligible patients receive medically appropriate IV care in a familiar setting. The medical team will review your health concerns, assess whether IV treatment is suitable, and explain when another type or level of medical care is safer.

When you are ready, Request a Mobile IV Appointment or call (817) 508-8169. Please have your Lakeland Volunteers insurance card available so your eligibility, benefits, deductible status, network participation, and potential financial responsibility can be reviewed before the appointment.