ADVANCE Plan Hydration Care

Benjamin Moore Employee IV Therapy

ADVANCE Plan Hydration Care

Dehydration and illness can leave you feeling exhausted, weak, and unable to manage your usual routine. IVTherapy2go provides mobile hydration care for medically appropriate situations, allowing eligible patients to receive professional care at home, work, or another approved location.

Benjamin Moore employees enrolled in the ADVANCE Medical Plan may be eligible for certain medically necessary services. Before scheduling, review the Benjamin Moore Insurance Page and confirm whether the requested service is covered.

What Does the Benjamin Moore ADVANCE Medical Plan Cover?

The Benjamin Moore ADVANCE Medical Plan is administered by Centivo. According to the available plan information, members have:

• A $0 copay for primary care visits
• A $40 copay for specialist visits

These amounts do not automatically confirm coverage for IV hydration or related services. Your financial responsibility may depend on medical necessity, eligibility, network participation, authorization requirements, and the treatment provided.

Visit the Insurance Page or call (817) 508-8169 for help before scheduling. An insurance card does not guarantee coverage or payment.

Can Benjamin Moore Employees Use IVTherapy2go?

Eligible Benjamin Moore employees and their covered family members may request an evaluation to determine whether IV hydration is medically appropriate.

Visit the IVTherapy2go Website to learn more about available mobile hydration services and eligible Texas service areas.

Depending on the patient’s symptoms and medical history, IV hydration may be considered for concerns such as:

• Dehydration related to illness
• Fluid loss from vomiting or diarrhea
• Difficulty maintaining oral hydration
• Migraine-related dehydration
• Fatigue associated with dehydration
• Recovery support after certain illnesses
• Symptoms requiring medical evaluation before treatment

Every patient must be evaluated before receiving treatment. The medical professional may recommend a different level of care when IV therapy is not safe or appropriate.

Call 911 or go to the nearest emergency room for chest pain, severe breathing difficulty, confusion, fainting, signs of a stroke, severe dehydration, uncontrolled vomiting, major trauma, or another life-threatening emergency.

Is IV Therapy Covered by Insurance?

Insurance coverage for IV therapy depends on the reason for treatment and the patient’s specific benefits. Services considered medically necessary may be reviewed differently from elective hydration or wellness services.

Before receiving care, ask Centivo:

• Whether IV hydration is a covered benefit
• Whether prior authorization is required
• Whether IVTherapy2go participates with your specific plan
• Whether the service must meet medical-necessity guidelines
• What copay, deductible, or coinsurance may apply
• Whether any medications or supplies are excluded

Elective or wellness-focused IV services may not be covered by insurance. Patients should confirm their benefits before treatment to understand any possible out-of-pocket responsibility.

How Can I Verify My Benefits?

Centivo manages benefit information, prior authorization, and claim-status assistance for the Benjamin Moore ADVANCE Medical Plan.

Members and providers may:

• Visit the Centivo Provider Portal
• Call Centivo Customer Service at (855) 221-2421
• Use the Centivo Member Portal to locate participating providers
• Contact BSWQA Care Navigation at 1-844-279-7589

When calling, provide the member identification number and explain the type of service being requested. Ask for a reference number for the benefit-verification call and keep it with your records.

Are Specialist Referrals Required?

Yes. The Benjamin Moore ADVANCE Medical Plan generally requires a provider referral before beginning new specialist care.

Referral exceptions include:

• OB/GYN care
• Behavioral health services
• Laboratory testing
• X-rays
• Occupational therapy
• Physical therapy
• Speech therapy

Whether a referral applies to a specific IV service depends on how the care is classified under the plan. Members should contact Centivo before treatment when they are unsure.

Providers can submit required referrals through the Centivo Provider Portal. Without a required referral, the member may be responsible for the full cost of care.

What Should I Have Ready?

Before scheduling mobile IV care, have the following information available:

• Your Benjamin Moore insurance card
• A photo identification card
• A list of current medications
• Known medication or food allergies
• Relevant medical conditions
• Recent symptoms and when they began
• Your preferred pharmacy information
• Any referral or authorization documents
• The address where care is requested

For scheduling assistance or questions, call IVTherapy2go at (817) 508-8169.

Claims Information for Providers

Benjamin Moore ADVANCE Medical Plan claims are administered through Centivo.

Electronic claims: Payor ID 45564

Mailed claims:

Centivo
P.O. Box 211681
Eagan, MN 55121

Providers should verify current claim-submission information before sending a claim.

Hydration Care Delivered to You

IVTherapy2go is committed to making medically appropriate hydration care more convenient and comfortable. Our team evaluates each patient carefully and helps determine whether mobile IV therapy or another type of medical care is the safest next step.

When you are ready, Book Today or call (817) 508-8169. Please have your insurance information ready so your benefits can be reviewed before treatment.