Hydration Care Delivered to You

Mobile IV Care for CAS Plan Members

When dehydration or illness leaves you feeling weak, traveling to a clinic may be difficult. IVTherapy2go brings convenient mobile hydration care to eligible patients at home, work, or another approved location.

Patients with health plans administered by Coastal Administrative Services, commonly called CAS, may be eligible for covered mobile IV services when treatment is medically necessary. Coverage depends on the employer’s specific plan, eligibility requirements, network participation, and the reason for treatment.

Learn more about mobile hydration services on the IVTherapy2go Website.

What Is Coastal Administrative Services?

Coastal Administrative Services is a third-party administrator that helps manage certain employer-sponsored health plans. CAS may assist patients and providers with eligibility, benefit verification, prior authorization, and claim information.

Some CAS-administered plans use the Employers Health Network Preferred Network. Participating providers can vary, so patients should verify that IVTherapy2go is in network for their specific plan before scheduling care.

For current insurance information, visit AccessCAS or call CAS at (800) 870-1831. Depending on the employer and plan, members may also need to contact Elan Member Services at (833) 845-8854.

Does IVTherapy2go Accept CAS Insurance?

IVTherapy2go may provide mobile hydration care for eligible patients enrolled in certain CAS-administered employer health plans. Since CAS manages several plans, coverage cannot be confirmed using the administrator’s name alone.

Please have the following information ready:

• Insurance card
• Member identification number
• Group number
• Employer’s name
• Patient’s date of birth
• Symptoms and reason IV care is needed

This information helps the team review the correct health plan. CAS makes the final decision regarding coverage and patient responsibility.

For assistance, call IVTherapy2go at (817) 508-8169.

Will My CAS Plan Cover IV Therapy?

Insurance may cover IV therapy when the treatment is medically necessary and included under the patient’s benefits. Hydration services requested only for general wellness may not be covered.

Coverage can depend on:

• The patient’s symptoms
• Medical necessity
• The provider’s evaluation
• Diagnosis and treatment plan
• Network participation
• Deductible and coinsurance requirements
• Prior-authorization requirements
• Exclusions within the employer’s plan

Benefit verification does not guarantee payment. CAS will make the final coverage determination after reviewing the claim.

What Will Mobile IV Care Cost?

Copays, deductibles, and coinsurance vary among CAS-administered plans. Some patients may have a set cost for covered services. Others may need to meet a deductible before the plan begins sharing the expense.

Review your insurance card and contact CAS or Elan Member Services if you need help confirming:

• Mobile IV therapy benefits
• Medical-necessity requirements
• Deductible amounts
• Coinsurance
• Network participation
• Prior authorization
• Remaining deductible amounts
• Claim status

If a requested service is not covered, the IVTherapy2go team can explain the available self-pay price before treatment begins.

When May Mobile Hydration Care Be Appropriate?

A healthcare professional will review your symptoms and medical history to determine whether mobile IV treatment is appropriate and safe.

Depending on the clinical evaluation, hydration care may be considered for concerns such as:

• Mild to moderate dehydration
• Fluid loss related to vomiting or diarrhea
• Reduced fluid intake during an illness
• Migraine symptoms
• Fatigue associated with dehydration
• Recovery support after a non-emergency illness

An evaluation does not guarantee that IV therapy will be recommended. The clinician may advise oral hydration, an in-person examination, laboratory testing, urgent care, or emergency treatment instead.

IV therapy is not a replacement for emergency care. Call 911 or go to the nearest emergency room for chest pain, severe breathing difficulty, confusion, fainting, stroke symptoms, severe dehydration, uncontrolled vomiting, or another potentially life-threatening concern.

How Does a Mobile IV Appointment Work?

IVTherapy2go allows eligible patients to request care at home, work, or another approved location. A healthcare professional reviews the patient’s condition before administering treatment.

You can Book Mobile IV Care by entering the requested patient information, explaining the reason for treatment, and uploading the insurance card.

Before the visit:

• Have your insurance card and photo identification ready
• Prepare a list of medications and allergies
• Write down your symptoms and when they started
• Drink fluids if you can do so safely
• Secure pets before the care team arrives
• Keep your phone nearby for arrival updates

Appointment availability depends on the patient’s location and the clinical services requested.

How Can I Find an In-Network Provider?

Members can contact the BSWQA Care Navigation team at 1-844-279-7589, contact Elan Member Services at (833) 845-8854, or visit the EHN Member Portal to search for participating providers.

The EHN Preferred Network includes providers who have agreed to participate. Not every provider or service may be included, so verify network status before receiving care.

Do CAS Plans Require Specialist Referrals?

Specialist Referral Requirements: N/A

The available plan information does not list a general specialist-referral requirement for these CAS-administered plans. Requirements may still vary by employer and benefit design. Contact CAS at (800) 870-1831 to confirm whether a referral or prior authorization is required.

Hydration Care Brought to Your Door

IVTherapy2go makes medically appropriate hydration care more accessible by bringing professional support to eligible patients throughout participating Texas service areas.

Visit the IVTherapy2go Website to learn more. When you are ready, Book Today or call (817) 508-8169 for assistance.

Coverage depends on eligibility, plan benefits, network participation, and medical necessity.