Employee Health Plan Hydration Care

City of Temple IV Therapy

Employee Health Plan Hydration Care

Dehydration and illness can leave you feeling exhausted, weak, and unable to manage your regular routine. IVTherapy2go™ provides mobile hydration care for medically appropriate situations, allowing eligible patients to receive professional care at home, work, or another approved location.

City of Temple employees enrolled in Plan 2 or Plan 5 may have access to participating providers through the EHN Preferred Network. Because medical costs and benefits vary by plan, members should verify their coverage before receiving treatment.

Which Plans Are Available to City of Temple Employees?

City of Temple employees may be enrolled in one of these medical plans:

• Plan 2

• Plan 5 – Family

• Plan 5 – Single

The available benefit information identifies both PPO and high-deductible plan structures.

Under the PPO structure:

• Primary care visits have a $0 copay

• Specialist visits have a $0 copay

Under the high-deductible structure, medical costs vary according to the provider’s network status and the member’s deductible. Review your insurance card for the most accurate cost-sharing information.

These amounts do not automatically confirm coverage for IV hydration or related services. Your financial responsibility may depend on medical necessity, eligibility, network participation, authorization requirements, and the treatment provided.

The available plan information does not list a specific IV therapy copay. Contact Health Plans, Inc. before scheduling to confirm whether the requested service is covered.

An insurance card does not guarantee coverage or payment.

Can City of Temple Employees Use IVTherapy2go?

Eligible City of Temple employees and covered family members may request an evaluation to determine whether IV hydration is medically appropriate.

Depending on the patient’s symptoms and medical history, mobile hydration may be considered for concerns such as:

• Dehydration related to illness

• Fluid loss from vomiting or diarrhea

• Difficulty maintaining oral hydration

• Migraine-related dehydration

• Fatigue associated with dehydration

• Recovery support after certain illnesses

• Symptoms requiring a medical evaluation before treatment

Every patient must be evaluated before receiving treatment. The medical professional may recommend a different level of care when IV therapy is not safe or appropriate.

You can Book a Mobile Evaluation or call (817) 508-8169 for scheduling assistance.

Call 911 or go to the nearest emergency room for chest pain, severe breathing difficulty, confusion, fainting, signs of a stroke, severe dehydration, uncontrolled vomiting, major trauma, or another life-threatening emergency.

Is IV Therapy Covered by Insurance?

Insurance coverage for IV therapy depends on the reason for treatment and the member’s specific benefits. Services considered medically necessary may be reviewed differently from elective hydration or wellness services.

Before receiving care, ask HPI:

• Whether IV hydration is a covered benefit

• Whether IVTherapy2go participates with your specific plan

• Whether prior authorization or precertification is required

• Whether the service must meet medical-necessity guidelines

• What copay, deductible, or coinsurance may apply

• Whether medications and medical supplies are covered

• Whether there are location or network restrictions

Elective or wellness-focused IV services may not be covered by insurance. Members should confirm their benefits before treatment to understand their possible out-of-pocket responsibility.

Who Administers the City of Temple Plans?

Health Plans, Inc., also known as HPI, is the third-party administrator for the City of Temple medical plans.

HPI can assist members and providers with:

• Member eligibility

• Benefit verification

• Prior authorization requirements

• Precertification questions

• Claim-status assistance

• Copays, deductibles, and coinsurance

• Provider-network participation

• Medical-necessity requirements

Members and providers may:

• Call HPI Customer Service at (877) 734-6692

• Visit the HPI Website

When contacting HPI, provide the member identification number shown on your City of Temple insurance card.

What Provider Network Does the Plan Use?

The City of Temple medical plans use the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.

Not every Baylor Scott & White Quality Alliance provider participates in this specific network. Members should confirm that the provider and requested service participate before receiving treatment.

To search for an in-network provider:

• Visit the HPI Provider Search

• Call HPI at (877) 734-6692

• Contact BSWQA Care Navigation at 1-844-279-7589

Ask whether IVTherapy2go participates with your specific City of Temple plan and whether mobile IV hydration is covered.

How Do I Verify My Benefits?

Before scheduling mobile IV care, contact HPI at (877) 734-6692.

Explain the type of service being requested and ask whether mobile IV hydration is covered under your plan. Request a reference number for the benefit-verification call and keep it with your records.

Benefit information provided by telephone is helpful, but final coverage is determined when the insurance company processes the claim.

For additional assistance, call IVTherapy2go at (817) 508-8169.

Are Specialist Referrals Required?

The available City of Temple plan information does not list a specialist-referral requirement.

However, referral and prior authorization requirements can vary depending on how an IV therapy service is classified. Members should contact HPI before treatment to confirm whether a referral or additional approval is required.

What Should I Have Ready?

Before scheduling mobile IV care, please have the following information available:

• Your City of Temple insurance card

• A photo identification card

• A list of current medications

• Known medication or food allergies

• Relevant medical conditions

• Recent symptoms and when they began

• Your preferred pharmacy information

• Any referral or authorization documents

• The address where care is requested

Providing accurate information helps the medical professional evaluate your symptoms and determine whether mobile IV therapy is appropriate.

Claims Information for Providers

City of Temple medical claims are administered through Health Plans, Inc.

Electronic claims: Payor ID IHS07

Mailed claims:

Employers Health Network
P.O. Box 507
Arnold, MD 21012

Providers should verify current claim-submission instructions and member eligibility before sending a claim.

Hydration Care Delivered to You

IVTherapy2go is committed to making medically appropriate hydration care more convenient and comfortable. Our team evaluates each patient carefully and helps determine whether mobile IV therapy or another type of medical care is the safest next step.

When you are ready, Book Today or call (817) 508-8169. Please have your City of Temple insurance card available so your benefits can be reviewed before treatment.