EHN PPO Hydration Care

Continental Auto Employee IV Therapy

EHN PPO Hydration Care

Dehydration and illness can leave you feeling weak, exhausted, and unable to manage your normal routine. IVTherapy2go™ provides mobile hydration care for medically appropriate situations, allowing eligible patients to receive professional care at home, work, or another approved location.

Continental Auto employees enrolled in the EHN PPO Copay Plan may be eligible for certain medically necessary services through participating Employers Health Network providers. Before scheduling, review the HPI Insurance Page and confirm whether the requested service is covered.

What Does the Continental Auto Plan Include?

The Continental Auto EHN PPO Copay Plan is administered by Health Plans, Inc., also known as HPI.

According to the available plan information, members have:

• A $30 copay for primary care visits

• A $60 copay for specialist visits

These amounts do not confirm coverage or the cost of IV hydration. Your financial responsibility may depend on medical necessity, eligibility, network participation, prior authorization, medications, supplies, and the treatment provided.

An insurance card does not guarantee coverage or payment. Call IVTherapy2go at (817) 508-8169 if you need assistance before scheduling.

Can Continental Auto Employees Use IVTherapy2go?

Eligible Continental Auto employees and covered family members may request an evaluation to determine whether mobile IV hydration is medically appropriate.

Visit the IVTherapy2go Website to learn more about available services and eligible Texas service areas.

Depending on the patient’s symptoms, medical history, and clinical evaluation, IV hydration may be considered for concerns such as:

• Dehydration related to illness

• Fluid loss from vomiting or diarrhea

• Difficulty maintaining oral hydration

• Migraine-related dehydration

• Fatigue associated with dehydration

• Recovery support after certain illnesses

• Symptoms requiring medical evaluation before treatment

Every patient must be evaluated before receiving treatment. The medical professional may recommend another type of care if mobile IV therapy is not safe or appropriate.

Call 911 or go to the nearest emergency room for chest pain, severe breathing difficulty, confusion, fainting, signs of a stroke, severe dehydration, uncontrolled vomiting, major trauma, or another life-threatening emergency.

Is IV Therapy Covered by Insurance?

Coverage for IV therapy depends on the reason for treatment and the patient’s specific benefits. Medically necessary services may be reviewed differently from elective hydration or wellness services.

Before receiving care, ask HPI:

• Whether IV hydration is a covered benefit

• Whether IVTherapy2go participates with your specific plan

• Whether prior authorization is required

• Whether the service must meet medical-necessity guidelines

• What copay, deductible, or coinsurance may apply

• Whether medications and supplies are covered

• Whether there are network or service-area restrictions

Elective or wellness-focused IV services may not be covered by insurance. Patients should verify their benefits before treatment to understand any possible out-of-pocket responsibility.

How Do I Verify My Benefits?

HPI manages eligibility, benefit verification, prior authorization, and claim-status assistance for the Continental Auto EHN PPO Copay Plan.

For benefit verification or claim-status questions:

• Call HPI Customer Service at (800) 532-7575

• Visit the HPI Provider Resources

• Have the member identification number from your insurance card available

When calling, explain that you are asking about mobile IV hydration or related medical treatment. Ask for the representative’s name and a reference number for the benefit-verification call.

Benefit verification is not a guarantee of coverage or payment.

Is Prior Authorization Required?

Prior-authorization requirements depend on the service being requested.

For prior-authorization assistance, contact HPI at (877) 532-5220 before receiving services that may require approval.

Obtaining prior authorization does not guarantee claim payment. Eligibility, medical necessity, network participation, and plan limitations may still apply.

Who Can Answer Plan Questions?

For questions about the Continental Auto EHN PPO Copay Plan:

• Call HPI at (888) 341-7560

• Visit the HPI Provider Portal

• Contact BSWQA Care Navigation at 1-844-279-7589

These resources can help members review their benefits, locate participating providers, and understand plan requirements.

How Can I Find an In-Network Provider?

The Continental Auto plan uses the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.

Not every Baylor Scott & White Quality Alliance provider participates in the EHN Preferred Network. Members should verify the provider’s status before receiving treatment.

To locate a participating provider:

• Use the HPI Provider Search

• Call HPI at (888) 341-7560

• Contact BSWQA Care Navigation at 1-844-279-7589

Provide your member identification number and ask whether IVTherapy2go participates with your exact Continental Auto plan.

Are Specialist Referrals Required?

N/A

The available Continental Auto plan information does not list a specialist-referral requirement. Certain services may still require prior authorization. Contact HPI before receiving treatment to confirm the current requirements for your plan.

What Should I Have Ready?

Before scheduling mobile IV care, please have:

• Your Continental Auto insurance card

• A photo identification card

• A list of current medications

• Known medication or food allergies

• Relevant medical conditions

• Recent symptoms and when they began

• Your preferred pharmacy information

• Any authorization documents

• The address where care is requested

For scheduling assistance, call IVTherapy2go at (817) 508-8169.

Claims Information for Providers

Continental Auto claims are administered by Health Plans, Inc.

Electronic claims: Payor ID IHS07

Mailed claims:

Employers Health Network
P.O. Box 507
Arnold, MD 21012

Providers should verify current claim-submission instructions before submitting a claim.

Hydration Care Delivered to You

IVTherapy2go is committed to making medically appropriate hydration care more convenient and comfortable. Our team evaluates each patient carefully and helps determine whether mobile IV therapy or another type of medical care is the safest next step.

When you are ready, Book Today or call (817) 508-8169. Please have your insurance information ready so your eligibility and benefits can be reviewed before treatment.