Ensign Employees Explore Covered Mobile IV Therapy

Centivo Partnership Benefits with IVTherapy2go™ Across Texas

When you are dehydrated or feeling run down, traveling to receive care may add more stress to your day. IVTherapy2go brings professional IV hydration services to eligible patients at home, at work, or another convenient location.

Ensign employees enrolled in the Centivo Partnership Plan may have benefits that apply to medically appropriate IV services. Coverage depends on active eligibility, medical necessity, provider participation, referral requirements, prior authorization, and the treatment being requested.

Before scheduling, review the Ensign Insurance Page and contact Centivo to confirm whether your requested service is covered.

What Does the Ensign Medical Plan Include?

Ensign employees may be enrolled in the Centivo Partnership Plan.

According to the available plan information, members have:

• $0 copay for participating primary care visits

• $0 copay for covered preventive care

• $50 copay for participating specialist visits

These amounts do not automatically determine what you will owe for IV therapy. The cost of an IV appointment may depend on how the service is classified, whether it is medically necessary, the ingredients administered, provider participation, and the member’s current benefits.

IV fluids, medications, vitamins, laboratory testing, medical supplies, and administration services may be processed separately. Certain wellness-focused treatments may not be covered by insurance.

An insurance card does not guarantee coverage or payment. Members should verify their benefits with Centivo before scheduling.

Can Ensign Employees Use IVTherapy2go?

Eligible Ensign employees and their covered family members may request mobile IV services when medically appropriate and available in their service area.

IVTherapy2go may provide hydration and supportive care for concerns such as:

• Dehydration

• Fluid loss from vomiting or diarrhea

• Fatigue associated with dehydration

• Recovery support after illness

• Headache or migraine support

• Travel-related dehydration

• Heat exposure

• General hydration needs

• Provider-recommended vitamin supplementation

• Other medically appropriate concerns

A medical professional will review your health history, medications, allergies, symptoms, and requested treatment before administering an infusion. Treatment may be changed, delayed, or declined when IV therapy is not medically appropriate.

For scheduling assistance, call IVTherapy2go at (817) 508-8169.

Call 911 or go to the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, severe dehydration, major trauma, or another life-threatening emergency.

Who Administers the Ensign Health Plan?

Centivo administers the Ensign Centivo Partnership Plan.

Centivo can assist members and providers with:

• Eligibility verification

• Medical benefit information

• IV therapy coverage

• Prior-authorization requirements

• Specialist-referral requirements

• Claim-status questions

• Copays and other member costs

• Participating-provider searches

For benefit verification, prior authorization, or claim-status assistance, use the Centivo Provider Portal or call Centivo Customer Service at (800) 981-8925.

For general Ensign plan questions, call Centivo at (833) 716-2159 or visit the Ensign Centivo Portal.

How Do I Verify My IV Therapy Benefits?

Because insurance coverage for IV therapy can vary, members should contact Centivo before scheduling.

Consider asking:

• Does IVTherapy2go participate with my Ensign plan?

• Is DK Physicians PLLC recognized as participating?

• Is mobile IV hydration covered by my benefits?

• Does coverage require a specific medical diagnosis?

• What copay, deductible, or coinsurance applies?

• Is prior authorization required?

• Is a referral from my primary care provider required?

• Are IV fluids, medications, vitamins, and supplies billed separately?

• Are wellness-focused infusions excluded from coverage?

• Will I have a time-of-service responsibility?

Ask for the representative’s name, the date of the conversation, and a reference number. Keep this information with your records in case you have questions after the claim is processed.

Benefit verification does not guarantee coverage or payment. Centivo makes the final determination after reviewing the submitted claim.

Does the Ensign Plan Require Specialist Referrals?

Yes. The Ensign Centivo Partnership Plan generally requires a provider referral before a member begins new specialty care.

The available plan information lists exceptions for:

• OB/GYN care

• Behavioral health services

• Chiropractic care

• Laboratory testing

• X-rays

• Occupational therapy

• Physical therapy

• Speech therapy

IV therapy is not specifically identified as an exception. Members should contact Centivo to determine whether the requested infusion requires a referral or prior authorization.

Providers can submit required referrals through the Centivo Referral Portal. Without a required referral, the member may become responsible for the full cost of care.

How Can I Find an In-Network Provider?

The Ensign plan uses participating providers available through Centivo and the applicable Baylor Scott & White network arrangement.

To locate or confirm a participating provider:

• Visit the Ensign Centivo Portal

• Call Centivo at (833) 716-2159

• Contact BSWQA Care Navigation at 1-844-279-7589

• Ask whether IVTherapy2go and DK Physicians PLLC participate with your exact plan

Provide your plan name, member identification number, and requested service when asking about participation. Network status can change, so confirmation should be completed before the appointment whenever possible.

What Should I Have Ready for My Appointment?

Before your mobile IV appointment, please prepare:

• Your current Ensign insurance card

• A photo identification card

• Your member identification number

• A list of current medications and supplements

• Known medication, food, or adhesive allergies

• Relevant medical conditions

• Recent blood pressure or glucose readings, if applicable

• A description of your symptoms

• The date your symptoms began

• Any required referral or authorization documents

• A comfortable place for the medical professional to provide care

Tell the clinical team about heart disease, kidney disease, pregnancy, fluid restrictions, previous infusion reactions, or other significant health concerns before receiving treatment.

Claims Information for Providers

Ensign medical claims are administered through Centivo.

Electronic claims: Payor ID 45564

Mailed claims:

Centivo
P.O. Box 211681
Eagan, MN 55121

Providers should verify eligibility, medical necessity, referral status, prior-authorization requirements, and current claim-submission instructions before providing or billing for services.

Hydration Care Delivered Where You Need It

IVTherapy2go helps make hydration care more accessible by bringing qualified medical professionals directly to eligible patients. The clinical team will listen to your concerns, review your health history, and determine whether an IV treatment is appropriate for your needs.

When you are ready, Book Today or call (817) 508-8169. Please have your Ensign Centivo insurance card available so your benefits, network participation, referral requirements, and expected costs can be reviewed before your appointment.