Nebraska Furniture Mart Employees Access Mobile IV Therapy

Three Centivo Plans with IVTherapy2go™ Across Texas

When you need IV therapy, traveling to another location may not be the most comfortable choice. IVTherapy2go™ brings eligible IV services to patients at home, work, a hotel, or another approved Texas location.

Nebraska Furniture Mart employees may be enrolled in the NFMEX Emerald Plan, Onyx Plan, or Pearl Plan. These plans are administered by Centivo and use the BSW Premier Network. Coverage for IV therapy depends on the member’s benefits, medical necessity, network participation, and the type of infusion requested.

What Nebraska Furniture Mart Medical Plans Are Available?

Nebraska Furniture Mart employees may be enrolled in one of three medical plans:

• NFMEX Emerald Plan

• Onyx Plan

• Pearl Plan

The available plan information lists the following general office-visit costs:

NFMEX Emerald Plan

• $10 copay for a primary care visit

• $40 copay for a specialist visit

Onyx and Pearl Plans

• Members must first meet the applicable deductible

• Copays or coinsurance may vary after the deductible is met

• Additional cost-sharing information is available on the member’s insurance card

These amounts may not apply to mobile IV therapy. The medical evaluation, IV fluids, vitamins, medications, supplies, laboratory testing, and mobile service may be processed separately.

An insurance card does not guarantee coverage or payment. Your final responsibility may depend on eligibility, medical necessity, network participation, deductible status, prior authorization, plan exclusions, and the services provided.

For scheduling assistance, call IVTherapy2go at (817) 508-8169.

Can Nebraska Furniture Mart Employees Use IVTherapy2go?

Eligible Nebraska Furniture Mart employees and their covered family members may request mobile IV therapy when the service is medically appropriate.

Depending on the patient’s needs and the medical professional’s evaluation, services may include:

• IV fluid administration

• Hydration support

• Provider-directed vitamin infusions

• Certain medically appropriate medications

• Support following illness

• Mobile medical evaluation before treatment

• Monitoring during the infusion

• Recommendations for follow-up care

Every patient must be medically evaluated before receiving an infusion. IV therapy may not be appropriate for everyone, and a requested infusion is not guaranteed.

Wellness or convenience-based infusions may be excluded from insurance coverage, even when a plan covers medically necessary IV treatment. Confirm your benefits with Centivo before requesting service.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, severe dehydration, uncontrolled bleeding, or another life-threatening emergency.

Who Administers the Nebraska Furniture Mart Plans?

Centivo administers the NFMEX Emerald, Onyx, and Pearl plans.

Centivo can assist members and providers with:

• Eligibility verification

• IV therapy benefit questions

• Medical-necessity requirements

• Prior-authorization requirements

• Claim-status questions

• Deductibles, copays, and coinsurance

• Provider-network participation

Call Centivo Customer Service at (877) 293-5521 or use the Centivo Member and Provider Locator.

Have the member identification number from your insurance card and the name of your Nebraska Furniture Mart plan available when requesting assistance.

How Do I Verify My IV Therapy Benefits?

Before scheduling a mobile IV appointment, contact Centivo at (877) 293-5521 and ask:

• Does IVTherapy2go participate with my specific Nebraska Furniture Mart plan?

• Is mobile IV therapy covered by my plan?

• Does coverage require a documented medical condition?

• Are wellness or vitamin infusions excluded?

• What deductible, copay, or coinsurance applies?

• Has my Onyx or Pearl Plan deductible been met?

• Are IV fluids, medications, vitamins, and supplies processed separately?

• Is the mobile service or travel component covered?

• Is prior authorization required?

• Will I have a time-of-service responsibility?

Write down the representative’s name, the date of the call, and the reference number provided.

IVTherapy2go can collect your insurance information before the appointment, but Centivo provides the official explanation of plan benefits. Final coverage is determined when the claim is processed.

Is Prior Authorization Required?

Prior authorization depends on the infusion, medication, diagnosis, and requirements of the member’s plan.

Members and providers should contact Centivo at (877) 293-5521 before receiving a service that may require approval. Providers may also use the Centivo Provider Portal to review benefit and authorization information.

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, deductible requirements, plan exclusions, and other rules may affect how the claim is processed.

What Network Does the Plan Use?

The Nebraska Furniture Mart plans use the BSW Premier Network through Baylor Scott & White Health Plan. This network includes participating Baylor Scott & White Quality Alliance providers.

Not every healthcare professional or mobile service participates in the BSW Premier Network. Members should confirm that IVTherapy2go and the treating medical professional participate with their exact plan before receiving care.

To locate or verify an in-network provider:

• Use the Centivo Member and Provider Locator

• Call Centivo at (877) 293-5521

• Contact BSWQA Care Navigation at 1-844-279-7589

Provide the employer name, plan name, member identification number, requested infusion, and service location when confirming participation.

Are Referrals Required for IV Therapy?

The available Nebraska Furniture Mart plan information does not list a general referral requirement for every service.

However, a provider’s order, supporting medical records, laboratory results, or prior authorization may be required for certain IV fluids, medications, or infusions. Contact Centivo before scheduling to confirm the requirements for your plan and requested service.

How Should I Prepare for Mobile IV Therapy?

Before your appointment, prepare:

• Your Nebraska Furniture Mart insurance card

• A photo identification card

• A current medication and supplement list

• Known medication, food, or adhesive allergies

• Relevant medical records

• Recent laboratory results, if available

• Any provider order or authorization documents

• Your medical history and current symptoms

• Your preferred pharmacy information

• Your benefit-verification reference number

Choose a safe, clean, and comfortable area where the medical professional can complete the evaluation and monitor the infusion. Secure pets before the medical team arrives.

Tell the medical professional if you have heart disease, kidney disease, uncontrolled blood pressure, fluid restrictions, pregnancy, medication sensitivities, or a history of complications with IV therapy.

Claims Information for Providers

Nebraska Furniture Mart claims are administered through Centivo.

Electronic claims: Payor ID 45564

Mailed claims:

Centivo
P.O. Box 211681
Eagan, MN 55121

Providers should verify the member’s eligibility, plan name, deductible status, medical-necessity requirements, authorization requirements, and current claim-submission instructions before sending a claim.

Mobile IV Therapy Brought to You

IVTherapy2go makes it easier to receive eligible IV care without traveling to a clinic. The medical team can come to your home, office, hotel, or another approved Texas location, evaluate your needs, and determine whether IV therapy is appropriate.

When you are ready, Request a Mobile IV Appointment or call (817) 508-8169. Please have your Nebraska Furniture Mart insurance card available so your eligibility, benefits, and network participation can be reviewed before the visit.