Quality Collision Group Employees Explore Mobile IV Therapy

Insurance Guidance for IVTherapy2go™ Visits Across Texas

When dehydration, nausea, or another health concern makes traveling difficult, receiving care in a familiar setting may make the experience more comfortable. IVTherapy2go™ provides mobile IV therapy at eligible homes, workplaces, hotels, and other approved locations across select areas of Texas.

Quality Collision Group employees should verify their benefits before scheduling. Medical insurance may cover certain IV treatments when medically appropriate, but wellness-focused infusions, vitamins, upgrades, and additional ingredients may not be covered.

What Medical Benefits Are Available?

Quality Collision Group provides employees with benefits support through Simpara. Employees can use the Level Health Plans member portal to access medical claims, identification cards, and replacement cards. Simpara also offers concierge support for questions about current coverage.

Publicly available benefits information does not list every plan name, IV therapy copay, deductible, network, or authorization requirement. Employees should review their current insurance card and official plan documents before scheduling.

An insurance card does not guarantee coverage or payment. Final responsibility may depend on eligibility, medical necessity, network participation, authorization requirements, plan exclusions, and the services provided.

For scheduling assistance, call IVTherapy2go at (817) 508-8169.

Can Quality Collision Group Employees Use IVTherapy2go?

Eligible Quality Collision Group employees and covered family members may be able to receive mobile IV therapy when the requested treatment is medically appropriate.

IVTherapy2go lists insurance-eligible packages for concerns such as:

• Dehydration and fluid replenishment

• Nausea and vomiting

• Migraine-related symptoms

• Certain infections requiring prescribed treatment

• Swelling requiring medically appropriate treatment

• Other conditions evaluated during the medical screening

Every visit includes a mobile visit from a paramedic, LVN, or RN and a telemedicine consultation with a medical professional. Coverage varies by plan, and treatment must be considered medically appropriate and approved when required.

The medical team will review your history and symptoms before treatment begins. Receiving a requested infusion is not guaranteed if the medical screening determines that IV therapy is not appropriate.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, severe dehydration with altered mental status, or another life-threatening emergency.

Are Wellness IV Infusions Covered?

Wellness-focused IV infusions may not be covered by medical insurance. Vitamins, nutrients, package upgrades, and services provided primarily for general wellness may be excluded or considered the patient’s financial responsibility.

Before scheduling, ask whether each part of the requested IV package is covered. A plan may cover the medical evaluation or medically necessary hydration while excluding optional ingredients or upgrades.

IVTherapy2go identifies certain packages as potentially eligible for insurance coverage, but approval and out-of-pocket costs depend on the member’s specific benefits.

Who Can Help With Benefit Questions?

Quality Collision Group employees may contact the Simpara benefits support team at (314) 931-5809.

Simpara’s concierge team is also available:

• Phone: (314) 637-6756

• Email: concierge@simparahr.com

Employees can use the Level Health Plans member portal for medical claims and insurance-card resources.

Have your insurance card, member identification number, employer name, requested IV service, and treatment location available when requesting assistance.

How Do I Verify Mobile IV Benefits?

Before scheduling a mobile IV appointment, call the member-services number on your current insurance card and ask:

• Does IVTherapy2go participate with my specific plan?

• Is mobile IV therapy covered?

• Is the requested IV treatment considered medically necessary?

• What copay, deductible, or coinsurance applies?

• Is the mobile visit or telemedicine consultation billed separately?

• Are IV fluids, medications, vitamins, and supplies covered?

• Is prior authorization required?

• Are wellness ingredients or package upgrades excluded?

• Are there service-area or network restrictions?

• Where should the medical claim be submitted?

Write down the representative’s name, the date of the call, and the reference number provided.

IVTherapy2go can collect your insurance information and submit claims for many plans, but your health-plan administrator provides the official explanation of benefits.

Is Prior Authorization Required?

Prior authorization depends on the member’s plan, diagnosis, medication, and requested IV service. Certain infusions, injectable medications, or mobile services may require approval before treatment.

Contact the member-services number on your insurance card and ask whether authorization must be obtained by the patient, prescribing professional, or treating provider.

Prior authorization does not guarantee payment. Current eligibility, medical necessity, network participation, plan exclusions, and claim-submission requirements may affect the final determination.

How Does Network Participation Affect Coverage?

A plan may cover IV therapy but limit coverage to certain medical professionals, mobile providers, pharmacies, medications, or service locations. Employees should confirm that IVTherapy2go and the professionals involved in the visit participate with their specific Quality Collision Group plan.

Provide the following information when verifying network participation:

• Quality Collision Group as the employer

• Your complete health-plan name

• Your member identification number

• IVTherapy2go as the requested provider

• The requested IV treatment

• The address where care will be provided

• The anticipated appointment date

Network participation may vary by plan and service. Always verify benefits using the current insurance card.

Are Referrals or Prescriptions Required?

The publicly available Quality Collision Group benefits information does not list a general referral requirement for mobile IV therapy.

Certain medications or treatments may require an order, prescription, medical evaluation, or prior authorization. IVTherapy2go includes a medical screening process to determine whether treatment is appropriate.

Contact your plan administrator before scheduling if you are unsure whether a referral or prescription is required.

How Should I Prepare for My Mobile Visit?

Before your appointment, prepare:

• Your current Quality Collision Group insurance card

• A valid photo identification card

• A complete medication list

• Known medication or food allergies

• Relevant medical records

• Recent laboratory or imaging results

• Any prescription or authorization documents

• A description of your symptoms

• The date your symptoms began

• Your preferred pharmacy information

• Your benefit-verification reference number

Complete all required consent and medical-screening forms accurately. IVTherapy2go requires a medical consent form before service.

Provide a safe, clean, and well-lit area for the medical professional to complete the visit. Secure pets before the team arrives and provide an accurate address and phone number.

IVTherapy2go uses a three-hour arrival window. For example, an appointment beginning at 10:00 a.m. may have an arrival window between 10:00 a.m. and 1:00 p.m. The team will contact you to confirm the appointment.

Claims Information for Providers

Claims instructions may vary based on the employee’s specific Quality Collision Group plan. Providers should use the current insurance card and eligibility response to confirm:

• The correct payer name

• The electronic payer identification number

• The claims mailing address

• Current member eligibility

• Network participation

• Authorization requirements

• Mobile-service billing requirements

• Medication and supply coverage

Do not submit claims using information from an expired insurance card or previous plan. Employees can review medical claims through the Level Health Plans member portal.

Mobile IV Care Brought to Your Location

IVTherapy2go helps eligible patients receive medically appropriate hydration and IV treatment without traveling to a traditional medical office. The team will review your health information, complete the required screening, and explain whether treatment can be safely provided at your location.

When you are ready, check service-area availability, review insurance information, or call (817) 508-8169.

Please have your Quality Collision Group insurance card available so your eligibility, benefits, and network participation can be reviewed before the visit.